Water and Flood Damage FAQs

What is involved in water damage restoration?

Once the source of the water damage is located, the processes for water and flood damage remediation include:

  • removal of water through extraction from affected areas

  • drying, sanitizing, and deodorizing of affected areas

  • application of mould deterrent products where necessary

  • repair and restoration of the property to its original conditions

  • where possible, restoration of contents damaged by water

How long does will it take to restore my property damaged by water?

The time it takes to fully complete water damage restoration will vary depending on a number of factors

  • Type of water damage event (flood, sewer backup, windstorm damage, etc.)

  • the extent of damage and level of contamination

  • the availability of replacement materials

  • negotiations with insurance providers

What happens to my contents when they are removed from my property?

Some contents can be cleaned on-site, but we may need to remove some items in order for repairs to be done to the building or to properly assess and professionally clean the contents. Our team of professionals use both hand and machine-assisted methods to repair and restore contents.

All contents that are salvageable are cleaned, inventoried, documented with photographs, and securely packed for storage and eventual transport back to the customer.